AI is only as useful as the context it runs

AI is only as useful as the context it runs on.

Diesel Laptops figured this out early. Their support teams were running AI-assisted workflows — but without solid documentation underneath, the AI had nothing real to work with.

So Stacy Rodabaugh and the team used Scribe to capture how work actually gets done, turning expert knowledge into a reliable context layer their AI tools could actually use.

The result? A 44% improvement in first call resolution — in one week.

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