Transform Diagnostic Testing with Faster Provider Connections

Waiting 21 days to connect with a new provider is a lifetime in diagnostic testing. One of the nation’s largest lab systems was stuck doing that.

They were running millions of tests a year while managing multiple spreadsheets and a homegrown call center system. Data was siloed, onboarding was slow, and visibility was zero.

That’s when Penrod stepped in.

We used Salesforce Marketing Cloud to improve provider outreach and Experience Cloud to create a mobile-ready provider portal. Now, providers have self-service tools for orders, pricing, and real-time lab results.

The impact? Engagement happens up to 7x faster.

But don’t take our word for it. Check out this 5-star review on the Salesforce AppExchange.

#Healthcare #Penrod #Salesforce #HealthTech