Mark Black has had customers complain that his estimates are too long.
Too detailed. Too many line items. They just wanted a price.
He considers that a compliment.
Because here's what he's learned after years of running a painting company... a price without clarity isn't a bid. It's an open invitation for scope creep, change order disputes, and jobs that look profitable on paper until you look at the final numbers.
When his crew shows up to a job, the work order tells them exactly what surfaces are being painted and exactly what surfaces aren't. The number of coats. The products being used. Where the scope begins and where it ends. Every detail documented so clearly that they could do the entire job without calling the office once.
That level of specificity isn't about being difficult or overly cautious. It's about making a promise to the customer and keeping it... because you knew exactly what you were promising before you ever picked up a brush.
Scott Lollar puts it simply in Episode 24 of Success Beyond the Brush... exclusions are just as critical as inclusions. The areas that get left vague are almost always the areas where contractors get burned. And the fix isn't complicated. It just requires the discipline to slow down at the estimate stage so everything runs smoothly on the job site.
As Mark says... "Clear is kind."
🎧 Listen to the full episode on Success Beyond the Brush... now available on Apple Podcasts, Spotify, and YouTube.
Ready to stop the profit leaks in your business? Book a free strategy call with Scott
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#Consulting4Contractors #SuccessBeyondTheBrush #ContractorBusiness #PaintingIndustry #ClearIsKind #Estimating #ScopeManagement #ProfitFirst #ContractorCoaching #BusinessSystems #ChangeOrders #SmallBusinessGrowth #ServiceBusiness #ContractorLife #ProfitProtection
Too detailed. Too many line items. They just wanted a price.
He considers that a compliment.
Because here's what he's learned after years of running a painting company... a price without clarity isn't a bid. It's an open invitation for scope creep, change order disputes, and jobs that look profitable on paper until you look at the final numbers.
When his crew shows up to a job, the work order tells them exactly what surfaces are being painted and exactly what surfaces aren't. The number of coats. The products being used. Where the scope begins and where it ends. Every detail documented so clearly that they could do the entire job without calling the office once.
That level of specificity isn't about being difficult or overly cautious. It's about making a promise to the customer and keeping it... because you knew exactly what you were promising before you ever picked up a brush.
Scott Lollar puts it simply in Episode 24 of Success Beyond the Brush... exclusions are just as critical as inclusions. The areas that get left vague are almost always the areas where contractors get burned. And the fix isn't complicated. It just requires the discipline to slow down at the estimate stage so everything runs smoothly on the job site.
As Mark says... "Clear is kind."
🎧 Listen to the full episode on Success Beyond the Brush... now available on Apple Podcasts, Spotify, and YouTube.
Ready to stop the profit leaks in your business? Book a free strategy call with Scott
-->
#Consulting4Contractors #SuccessBeyondTheBrush #ContractorBusiness #PaintingIndustry #ClearIsKind #Estimating #ScopeManagement #ProfitFirst #ContractorCoaching #BusinessSystems #ChangeOrders #SmallBusinessGrowth #ServiceBusiness #ContractorLife #ProfitProtection
Shared byKai Silva - 6 days ago
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