Transforming Operations: Active Supervision Over Firefighting

This is one of the most dangerous assumptions in operations.

Your supervisors are experienced. They are committed. They show up every day and put out fires. But that is the problem. Firefighting is not leadership. And if your most experienced people are spending the majority of their time on reactive, non-value-adding tasks, your operation is running on heroics, not a system.

When we conduct Day In The Life Of studies on client sites, the pattern is remarkably consistent. Supervisors want to lead. They just have not been given the structure, the tools, or the coaching to do it.

Active supervision is a discipline, not a personality trait. And it changes everything.

Learn more on our website: proudfoot.com
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